10jili Terms and Conditions – What Every Filipino Player Needs to Know Before Playing

To register and use the 10jili platform, you must be at least 21 years of age and located in the Philippines. By creating an account, you confirm that all information you provide during registration is accurate, complete, and up to date. Each player is permitted to hold only one account — duplicate accounts are not allowed and may result in suspension or permanent closure of all associated accounts. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. If you suspect that your account has been accessed without your authorisation, you must notify us immediately at [email protected] so that appropriate action can be taken. 10jili reserves the right to verify your identity at any point and to request supporting documentation before processing withdrawals or activating certain account features.

These Terms and Conditions form a binding agreement between you and 10jili from the moment you complete registration on the platform. Continued use of any part of the platform — including browsing, depositing, placing bets, or playing games — constitutes your ongoing acceptance of these terms as they stand at the time of use. 10jili may update or amend these Terms and Conditions at any time, and it is your responsibility to review this page periodically to stay informed of any changes. Material changes will be communicated through the platform, but the absence of a notification does not exempt you from the updated terms. If you do not agree with any part of these terms, you should stop using the platform and contact support to close your account. These terms are written in Philippine English and are intended for Filipino players accessing the platform from within the Philippines.

Players are strictly prohibited from using the 10jili platform for any unlawful purpose, including but not limited to money laundering, fraud, or any activity that violates Philippine law. You must not attempt to manipulate game outcomes, exploit software errors, use automated tools or bots, or engage in any form of collusion with other players. Any attempt to open multiple accounts to circumvent bonus restrictions or account limits will result in immediate suspension and forfeiture of any associated balances. Sharing your account credentials with third parties or allowing others to use your account is a violation of these terms and may result in permanent account closure. 10jili reserves the right to void bets, withhold winnings, and report suspicious activity to the relevant authorities where required by law. Players found in breach of these conduct rules will not be entitled to any refund of deposits or balances held at the time of account closure.

10jili reserves the right to suspend or permanently close any account at its discretion, including where there is reasonable suspicion of fraud, breach of these terms, or activity that poses a risk to the integrity of the platform. Where an account is suspended pending investigation, the player will be notified and given a reasonable opportunity to respond before a final decision is made, except in cases where immediate action is required to prevent harm. Players may also request voluntary account closure at any time by contacting [email protected], and any eligible balance will be returned to the player's verified payment method after standard processing checks. Accounts that have been inactive for an extended period may be subject to dormancy procedures as outlined in the platform's operational policies. If you believe your account has been suspended in error, you may raise a dispute through the support team and the matter will be reviewed within a reasonable timeframe. 10jili's decisions regarding account status are final once all available review steps have been completed.

All sports bets placed on the 10jili platform are subject to the specific rules applicable to each sport and market, which are displayed within the Sports section at the time of placing a bet. Bets are accepted at the odds displayed at the time of confirmation, and 10jili reserves the right to void bets where odds have been published in error or where there is evidence of irregular betting patterns. Live bets are subject to the odds and market availability at the moment of placement, and delays in internet connectivity may affect the odds available to you. Winnings from settled bets are credited to your account balance in Philippine pesos and are available for withdrawal subject to standard verification requirements. 10jili reserves the right to limit bet amounts on specific markets or for specific accounts where necessary to manage risk. Any disputes regarding bet settlement must be raised with the support team within 72 hours of the event result being confirmed.

All slot games and fish games available on the 10jili platform operate using certified random number generation systems, and the return-to-player percentages for each game are determined by the game provider. Players acknowledge that all game outcomes are determined by chance and that past results have no bearing on future outcomes. 10jili is not responsible for any technical interruptions during gameplay caused by factors outside our control, including internet connectivity issues on the player's side. In the event of a game malfunction or disconnection during an active round, the outcome will be determined based on the game's internal state at the time of the interruption, in accordance with the game provider's rules. Winnings from slot and fish games are credited to your account balance in real time and contribute to your VIP tier progression. Players who experience repeated technical issues during gameplay should contact [email protected] with details of the session for investigation.

The 10jili platform is accessible via desktop browser and through the mobile app available on the Download page, and we aim to maintain continuous availability for Filipino players. However, 10jili does not guarantee uninterrupted access to the platform and may carry out scheduled or emergency maintenance that temporarily affects availability. During maintenance periods, open bets and active game sessions will be handled in accordance with the relevant game and betting rules, and players will be notified where possible in advance of planned downtime. 10jili is not liable for any losses arising from platform unavailability caused by factors outside our reasonable control, including third-party infrastructure failures or force majeure events. Players are responsible for ensuring that their device and internet connection meet the minimum requirements for stable platform access. The platform is intended for use within the Philippines, and access from outside the Philippines may be restricted without notice.

10jili is committed to promoting responsible gaming and provides tools and resources to help Filipino players manage their activity on the platform. Players are encouraged to set personal deposit limits, session time reminders, and self-exclusion periods through their account settings or by contacting support. Full guidance on responsible gaming tools and external support resources is available on the Responsible Gaming page. Players who are experiencing difficulties related to gambling are strongly encouraged to make use of these tools and to seek professional support where needed. 10jili reserves the right to impose limits or restrictions on any account where there are signs of problem gambling behaviour, in line with our duty of care to Filipino players. By using the platform, you confirm that you are playing for entertainment purposes and that you are in control of your gaming activity.