This Privacy Policy explains what personal information 10jili collects from Filipino players, how we use and store it, and what rights you have over your own data. By registering an account or using the platform, you agree to the practices described on this page. Please read it carefully before you get started.
When you register an account on 10jili, we collect the personal information you submit directly, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that only eligible Filipino players aged 21 and above can access the platform. We may also ask for a government-issued ID or other supporting documents when processing your first withdrawal or when our compliance team requires additional verification. All information you provide must be accurate and up to date — submitting false details is a breach of our Terms and Conditions and may result in account suspension. You are responsible for keeping your contact details current so that we can reach you regarding account activity, security alerts, or important platform updates. If you need to update any personal information on your account, please contact our support team at [email protected].
In addition to the information you provide directly, 10jili automatically collects data about how you use the platform, including your device type, operating system, browser version, IP address, and session timestamps. We record your betting and gaming activity — such as the games you play, the amounts you wager, and the frequency of your sessions — to manage your account, calculate VIP tier progression, and detect any unusual patterns that may indicate fraud or problem gambling behaviour. This activity data also helps us improve the platform experience for Filipino players by identifying which features are most used and where technical issues may arise. We use cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on both desktop and mobile devices. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use your activity data to serve third-party advertisements.
All deposit and withdrawal transactions on 10jili are processed in Philippine pesos (PHP), and we retain records of these transactions as required by applicable Philippine law and our licensing obligations. Payment data collected includes transaction amounts, timestamps, payment channel used, and reference numbers — we do not store full card numbers or sensitive payment credentials directly on our servers. Transaction records are used to process your withdrawals accurately, investigate any payment disputes, and comply with anti-money laundering requirements that apply to online gaming platforms operating in the Philippines. If a transaction is flagged for review, our compliance team may contact you to request additional information before the transaction is completed. All payment data is handled in accordance with the security standards described in this Privacy Policy and is not shared with third parties except where required by law or necessary to process your payment. Retention of transaction records follows the minimum periods required under Philippine regulations.
When you contact the 10jili support team by email or through the platform's messaging channels, we retain records of those communications, including the content of your messages, the date and time of contact, and any resolution steps taken. This information is used to resolve your query effectively, maintain a history of your support interactions for quality assurance purposes, and identify recurring issues that may require platform improvements. Support records may also be reviewed as part of any formal dispute or complaint process. We may send you transactional communications related to your account — such as deposit confirmations, withdrawal updates, and security alerts — using the contact details you provided at registration. If you have opted in to receive promotional communications, you may opt out at any time by contacting [email protected]. We do not send unsolicited marketing messages to players who have not opted in.
10jili uses the personal and activity data we collect for a range of purposes that are necessary to operate the platform and serve Filipino players effectively. These purposes include verifying your identity and age eligibility, processing deposits and withdrawals in PHP, managing your VIP tier and associated benefits, detecting and preventing fraud or account abuse, and complying with our legal and regulatory obligations under Philippine law. We also use your data to personalise your platform experience — for example, by surfacing game categories you engage with most — and to send you account-related communications. Where we rely on your consent to process data for a specific purpose, such as promotional communications, you have the right to withdraw that consent at any time. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. All data processing activities are carried out in accordance with the principles of purpose limitation and data minimisation.
10jili does not sell your personal data to third parties, and we do not share it with advertisers or data brokers. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification providers, and cloud infrastructure partners — but only to the extent necessary for them to perform their services, and subject to strict confidentiality obligations. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, including in connection with anti-money laundering investigations or licensing compliance reviews. In the event that 10jili undergoes a business restructuring or change of ownership, your data may be transferred to the successor entity, and you will be notified of any such change. We require all third-party service providers who handle your data to maintain appropriate security standards and to use your information only for the purposes for which it was shared. We do not transfer your personal data outside the Philippines except where necessary and subject to appropriate safeguards.
10jili implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, secure server infrastructure, access controls that limit who within our organisation can view your personal information, and regular security reviews of our systems and processes. Your account is protected by a password that only you should know — we strongly recommend using a unique, strong password and not sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, you should contact [email protected] immediately so that we can take appropriate action. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you use the platform at your own risk in this regard. We will notify you promptly if we become aware of a data breach that is likely to affect your personal information.
As a Filipino player on the 10jili platform, you have rights over your personal data under applicable Philippine data protection law, including the right to access the personal information we hold about you, the right to request corrections to inaccurate data, and the right to request deletion of your data in certain circumstances. You may also have the right to object to or restrict certain types of processing, and the right to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations. Please note that some data retention obligations under Philippine law may limit our ability to delete certain records, particularly transaction and compliance data. If you have a concern about how we handle your data, you may also raise a complaint with the relevant Philippine data protection authority.
10jili retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and compliance-related data are typically retained for a minimum period following account closure, in line with anti-money laundering and gaming licence requirements. If you request voluntary account closure, we will process your request and return any eligible balance to your verified payment method, but we will continue to hold certain records for the legally required retention period. Data that is no longer required for any lawful purpose will be securely deleted or anonymised. If you have questions about how long specific categories of your data are retained, please contact [email protected]. This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law, and the current version will always be available on this page — please check back periodically to stay informed.
If you have any questions about this Privacy Policy or how 10jili handles your personal data, reach out to our support team any time. You can also visit the FAQ for quick answers, or register your account to get started on the Philippines' mobile-first gaming platform.
Support: [email protected]