At 10jili, we believe that gaming should always be fun, voluntary, and within your means. This page outlines the tools, guidelines, and support resources available to every Filipino player who wants to keep their experience healthy and enjoyable. Please read through these guidelines before you start playing, and reach out to our support team any time you need help.
10jili is committed to providing a gaming environment that is safe, fair, and enjoyable for every Filipino player who chooses to join our platform. We recognise that while the vast majority of players engage with online gaming purely for entertainment, a small number may develop patterns of play that become harmful to themselves or their families. Our responsible gaming programme is designed to give every player the information, tools, and support they need to stay in control of their gaming activity at all times. We take our duty of care seriously, and our team actively monitors for signs of problem gambling behaviour so that we can intervene early and offer appropriate assistance. Responsible gaming is not just a policy statement for us — it is a core part of how we operate and how we treat every member of our community. If you ever feel that your gaming is no longer fun or is causing stress, please use the tools on this page or contact our support team immediately.
Problem gambling can affect anyone, regardless of age, income, or experience level, and it often develops gradually rather than all at once. Some of the most common warning signs include spending more money than you can afford to lose, chasing losses by placing larger or more frequent bets, feeling anxious or irritable when you are not playing, neglecting work, family, or social responsibilities because of gaming, and borrowing money to fund your play. If you find yourself thinking about gaming constantly, lying to people close to you about how much you play or spend, or using gaming as a way to escape stress or negative emotions, these are serious signals that you should seek help. 10jili encourages all Filipino players to check in with themselves regularly and to be honest about whether their gaming habits are healthy. You can also ask a trusted friend or family member for their honest perspective — sometimes an outside view is the clearest signal of all.
One of the most effective ways to keep your gaming under control is to set a clear budget before you start playing and to stick to it regardless of whether you are winning or losing. 10jili allows players to set deposit limits on their accounts, which restrict the maximum amount you can add to your balance within a given time period — daily, weekly, or monthly. Setting a deposit limit means that even in moments of excitement or frustration, the platform will not allow you to exceed the boundary you have chosen for yourself. We strongly recommend that every Filipino player sets a deposit limit that reflects their actual disposable income, not their aspirational budget. If you want to lower your deposit limit, the change takes effect immediately; if you want to raise it, a cooling-off period applies to give you time to reconsider. To set or adjust your deposit limits, log in to your account and visit the responsible gaming section, or contact our support team at [email protected].
Time can pass very quickly when you are engaged in online gaming, and extended sessions can lead to fatigue, poor decision-making, and overspending. 10jili encourages all players to set session time reminders so that they receive a notification after a chosen period of play, prompting them to take a break and reassess whether they want to continue. Taking regular breaks — stepping away from the screen, having a meal, or spending time with family — helps maintain a healthy relationship with gaming and prevents it from crowding out other important parts of your life. If you find that you consistently ignore time reminders or feel compelled to keep playing even when you intended to stop, this is a sign that you may benefit from a more structured break or a temporary self-exclusion. Our support team can help you set up session time controls on your account at any time. Remember that gaming should fit around your life, not the other way around.
Self-exclusion is a formal tool that allows you to voluntarily block yourself from accessing your 10jili account for a set period of time, ranging from a short cooling-off period to a permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place bets, and our system will also suppress any promotional communications directed to your account. Self-exclusion is one of the most powerful tools available to players who feel they need a structured break from gaming, and we process all self-exclusion requests promptly and without judgment. To request self-exclusion, contact our support team at [email protected] with your account details and your preferred exclusion period. If you choose a permanent self-exclusion, this decision is irreversible and your account will be closed. We encourage any player who is struggling with their gaming habits to consider self-exclusion as a positive and courageous step toward regaining control.
A reality check is a brief on-screen reminder that appears during your gaming session to show you how long you have been playing and how much you have spent or won during that session. These prompts are designed to interrupt the flow of play and give you a moment to make a conscious decision about whether to continue. Cooling-off periods are short voluntary breaks — typically 24 hours to 30 days — during which your account remains open but you cannot make deposits or place bets. Unlike full self-exclusion, a cooling-off period is a lighter-touch option that gives you space to reflect without permanently closing your account. Both tools are available on request through our support team, and we encourage players to use them proactively rather than waiting until a problem has already developed. Building these check-in habits into your regular gaming routine is one of the best ways to ensure that 10jili remains a source of entertainment rather than stress.
10jili strictly prohibits access to the platform by anyone under the age of 21, in line with Philippine gaming regulations. During registration, all players are required to confirm their age and provide identity verification documents before their account is fully activated. We use a combination of automated checks and manual review to detect and prevent underage access, and any account found to belong to a minor will be immediately closed and any funds returned. If you share a device with younger family members, we strongly recommend using device-level parental controls or browser restrictions to prevent accidental or deliberate access to gaming platforms. Parents and guardians in the Philippines can also use third-party filtering tools to block gaming websites on shared devices. If you suspect that a minor has accessed a gaming platform, please report it to our support team immediately so that we can take appropriate action.
If you or someone you know is struggling with problem gambling, there are support resources available in the Philippines that can provide confidential advice, counselling, and practical assistance. The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that includes helpline services for affected players and their families. You can also reach out to mental health professionals or community support organisations in your area for guidance on managing gambling-related concerns. 10jili's own support team is available 24/7 at [email protected] and can help you access account tools, process self-exclusion requests, or simply provide a listening ear if you are unsure what to do next. You do not need to be in crisis to ask for help — reaching out early is always the right decision. We are committed to supporting every Filipino player who needs assistance, and there is no shame in asking for help when gaming stops being fun.
Our support team is available around the clock to help you set deposit limits, request a cooling-off period, or process a self-exclusion. You can also visit the FAQ for quick answers, or register to start playing responsibly on the Philippines' mobile-first gaming platform.
Support: [email protected]